Jun 2019

The HelpLine opened for eight hours a week with 17 volunteer call handlers

Apr 2020

The HelpLine expanded its hours to 10am to 10pm Sunday to Thursday

Oct 2020

The HelpLine expanded again to 24/7 with 50 volunteer call handlers

Feb 2021

The HelpChat opened offering an instant messaging chat service through SMS and WhatsApp

May 2021

The HelpCentre was launched to further support families in crisis, offering stramlined access to therapy and further support

Jun 2022

Launch of our new bespoke telecoms software in conjuntion with 3Sixty