Whatever it is
You don't have to carry it alone
Pick up the phone and a kind, trained volunteer will listen. No names, no judgement, no need to know what to say.
Call nowNervous about calling? See exactly what happens
Call The HelpLine
We can't see or track your number No name needed Confidential support
Anonymous
We can't see or track your number and you never have to give your name.
Confidential
Confidential support. What you share is treated confidentially.
Free
Our support is free. We're simply here for you.
Day and night
Every day of the week, including Shabbos and Yom Tov.
What happens when you call
No surprises. You're in control.
- 1
You dial
That's the hardest part, and you've already done it. You don't need to plan what to say.
- 2
A gentle welcome, then a real person
A short welcome message plays first. If there's a brief wait, you can choose gentle hold music or a calm, guided breathing exercise. Calls are answered in around 20 seconds by a trained volunteer. You don't have to give your name, where you live, or anything about yourself.
- 3
You don't need to rush to find the words
If the words won't come, that's okay. Our volunteers will stay on the line.
- 4
You lead the conversation
Share as much or as little as you like. We listen without judgement, and we won't tell you what to do.
- 5
You end it when you're ready
You can end the call whenever you wish, no explanation needed. You can call again any time, day and night, every day of the week.
What you can talk about
Nothing is too small. Nothing is too much.
People call us about all sorts of things. Here are a few. If yours isn't here, it's still welcome.
Feeling lonely
Nearly 1 in 8 calls involve loneliness. Wanting to hear a kind voice is reason enough.
Anxiety and worry
Racing thoughts, panic, nights you can't switch off.
Family and marriage
Pressures at home, with parents, children or a spouse.
Feeling low
When everything feels heavy and you can't say why.
Community and expectations
Shidduchim, school, work, fitting in, questions of faith.
Loss and illness
Grief, a diagnosis, or caring for someone you love.
Something you can't tell anyone
We can't see or track your number and you don't need to give your name. What you share is treated confidentially.
Just wanting to talk
You don't need a crisis to call.
If you or someone else is in immediate danger, call 999 in the UK or Gibraltar, 911 in the USA, or 112 in Belgium.
If you're having thoughts of ending your life, you can also call The HelpLine. We're here to listen.
You're not the only one
You're never waking us up
Around 20 seconds
is how long it usually takes us to answer. While you wait, choose gentle music or a guided breathing exercise.
Every hour
calls are answered, day and night. Our volunteers live in different countries, so while you can't sleep, someone else is wide awake.
Silence is okay
Many people who call can't talk at first, or stay silent. Our volunteers stay on the line anyway.
Thousands
of callers reach out more than once. You're welcome back any time.
117,000+
times someone has reached out to us. Someone has sat where you're sitting.
Help us answer the next call.
Somewhere tonight, someone is working up the courage to dial. Your gift, or your time as a volunteer, means a warm voice picks up.