Our impact
Every call matters
Behind every number is someone who picked up the phone and found a listening ear.
At a glance
What every call adds up to
117,000+
times someone has reached out to us
Around 20 seconds
is how long it usually takes us to answer
280
volunteers answer calls, across numerous countries
Silence is okay
Many people who call can't talk at first, or stay silent. Our volunteers stay on the line anyway
Thousands
of callers reach out more than once
2×
Calls to our helpline doubled in two years (2023 to 2025)
Speed and ease
Answered quickly, by a real person
Around 20 seconds
Calls are usually answered in around 20 seconds
3 in 4
3 in 4 calls answered within 20 seconds (up from fewer than half in 2023)
A real person
A real person, every time. While you wait, choose gentle music or a guided breathing exercise
Scale
Reaching out, together
117,000+
times someone has reached out to us
100,000+
calls to our helpline
10,600+
hours spent listening
280
volunteers answer calls
4
countries: UK, USA, Belgium and Gibraltar
Day and night
We're here in the quiet hours
Every hour
Calls answered at every hour of the day, every day of the week
Numerous countries
Volunteers in numerous countries, so someone is awake when you need them
Far from home
You may be speaking to someone in another country, which keeps your call even more private
The silent calls
Many people who call can't talk at first, or stay silent. Our volunteers stay on the line anyway.
Why people call
Whatever you're feeling, you're not alone
4 in 10
Over 4 in 10 calls involve mental or emotional health
1 in 8
Nearly 1 in 8 calls involve loneliness
Almost half
Almost half of calls are from people under 30
7,500+
7,500+ calls from people aged 15 to 20
Teens to 80s
Callers as young as their teens and into their 80s
Thousands
People come back: thousands of callers reach out more than once
17,000+
17,000+ calls to our US line
8 languages
Our volunteers speak English, Yiddish, Hebrew, French, Flemish, Spanish, German and Swiss German. Language availability varies depending on who is on shift.
1,752
calls where someone mentioned suicide or self-harm. They reached out, and we stayed with them.
If you or someone else is in immediate danger, call 999 in the UK or Gibraltar, 911 in the USA, or 112 in Belgium.
If you're having thoughts of ending your life, you can also call The HelpLine. We're here to listen.
Growth
A community reaching out
2×
Calls to our helpline doubled in two years (2023 to 2025)
2026
By September 2026, calls had already exceeded the total for all of 2025
Nearly 3×
Volunteers answering calls have nearly tripled since 2023
Every 11 min
In 2026, someone calls every 11 minutes, about 127 calls a day
If you or someone else is in immediate danger, call 999 in the UK or Gibraltar, 911 in the USA, or 112 in Belgium.
If you're having thoughts of ending your life, you can also call The HelpLine. We're here to listen.